Electronic service quality in online shopping and risk reduction strategies.
Angeliki VosCatherine MarinagiPanagiotis TrivellasNiclas EberhagenGeorgios GiannakopoulosChristos SkourlasPublished in: J. Syst. Inf. Technol. (2014)
Keyphrases
- service quality
- online shopping
- customer satisfaction
- service providers
- user satisfaction
- electronic commerce
- information systems
- purchase intention
- consumer behavior
- financial risk
- competitive advantage
- quality of service
- call center
- information quality
- competitive environment
- shopping behavior
- incident management
- decision making
- user interface
- real time
- job satisfaction