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Estimating value in service systems: A case study of a repair service system.
Nathan S. Caswell
Christos Nikolaou
Jakka Sairamesh
Marina Bitsaki
George Koutras
Giorgos Iacovidis
Published in:
IBM Syst. J. (2008)
Keyphrases
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service systems
service level
service requests
service oriented
web technologies
queueing model
enterprise systems
case study
call center
heavy traffic
steady state
stochastic models
service rates
service providers