Graph Neural Networks to Predict Customer Satisfaction Following Interactions with a Corporate Call Center.
Teja KanchinadamZihang MengJoseph BockhorstVikas SinghGlenn FungPublished in: CoRR (2021)
Keyphrases
- customer satisfaction
- call center
- service quality
- neural network
- customer service
- online shopping
- customer data
- service providers
- customer support
- asymptotically optimal
- electronic commerce
- user satisfaction
- marketing strategies
- competitive advantage
- quality of service
- heavy traffic
- information systems
- information quality
- internet banking
- service level
- core competence
- customer relationship management
- arrival rate
- knowledge management
- computational intelligence
- fuzzy logic
- artificial neural networks
- cooperative
- database systems
- web services
- customer retention