The Learning Curve of IT Knowledge Workers in a Computing Call Center.

Youngsoo Kim Ramayya Krishnan Linda Argote

Published in: Inf. Syst. Res. (2012)

Keyphrases

learning curve
knowledge workers
call center
learning effect
learning curves
service quality
knowledge intensive
knowledge management
service level
arrival rate
software developers
information systems
case study
information technology
end users
software engineering