The impact of network service performance on customer satisfaction and loyalty: High-speed internet service case in Korea.
Kwang-Jae KimIn-Jun JeongJeong-Cheol ParkYoung-Jun ParkChan-Gyu KimTae-Ho KimPublished in: Expert Syst. Appl. (2007)
Keyphrases
- customer satisfaction
- service quality
- internet services
- high speed
- online shopping
- customer service
- service providers
- user satisfaction
- customer retention
- marketing strategies
- cloud computing
- customer loyalty
- peer to peer
- network structure
- quality of service
- data center
- data centric
- internet access
- management system
- data mining