Integrated web and telephone service creation.
David L. AtkinsThomas BallThomas R. BaranMichael BenediktKenneth C. CoxDavid A. LaddPeter A. MatagaCarlos PucholJ. Christopher RammingKenneth RehorCurtis TuckeyPublished in: Bell Labs Tech. J. (1997)
Keyphrases
- web applications
- mashup
- website
- end users
- web documents
- call center
- usage statistics
- information sources
- semantic web
- service providers
- linked data
- web technologies
- web resources
- service delivery
- information discovery
- web pages
- user experience
- web services
- content creation
- value added services
- online services
- web users
- social bookmarking
- mobile services
- web service composition
- service oriented
- management system
- multimedia