Assessing the Value Dimensions for Customers in Knowledge Intensive Business Services.

Francesco Sole Daniela Carlucci Giovanni Schiuma

Published in: WSKS (2) (2009)

Keyphrases

knowledge intensive
knowledge acquisition
law enforcement
knowledge management
human resources
software development
customer service
workflow management
customer behavior
knowledge workers
database systems
service providers
database
knowledge base
expert systems
call center