Social Interactions on Review Platforms: How Peer and Manager Comments Affect Customer Reviews.
Haofeng JinYayuan LiuYu TongLili WangPublished in: PACIS (2023)
Keyphrases
- customer reviews
- social interaction
- opinion mining
- online product reviews
- customer satisfaction
- product features
- social behavior
- social networks
- positive or negative
- user generated content
- social media
- sentiment analysis
- social relationships
- product reviews
- mutual understanding
- cloud computing
- social ties
- turn taking