Dual strategy for managing user resistance with business integration systems.
Shari S. C. ShangPublished in: Behav. Inf. Technol. (2012)
Keyphrases
- mission critical
- enterprise wide
- management system
- heterogeneous platforms
- business applications
- information systems
- cost benefit analysis
- process automation
- enterprise systems
- user interaction
- relevance feedback
- complex systems
- primal dual
- collaborative filtering
- end users
- data mining
- business processes
- user profiles
- business process
- intelligent systems
- online services
- service management
- business objects
- decision making