Knowledge management-centric help desk: specification and performance evaluation.
Luz Minerva GonzálezRonald E. GiachettiGuillermo RamirezPublished in: Decis. Support Syst. (2005)
Keyphrases
- knowledge management
- knowledge engineering
- web based learning
- knowledge sharing
- case study
- high level
- specification language
- organizational learning
- e government
- software engineering
- information systems
- information technology
- knowledge management systems
- multi aspect
- ontological engineering
- semantic web
- formal methods
- user centric
- database
- real world