Does mIM experience affect satisfaction with and loyalty toward O2O services?
ShinYoung HwangSeongcheol KimPublished in: Comput. Hum. Behav. (2018)
Keyphrases
- service quality
- customer satisfaction
- service providers
- potential customers
- web services
- user satisfaction
- relationship management
- online shopping
- electronic commerce
- context aware
- service oriented
- service discovery
- information services
- service composition
- internet usage
- customer service
- competitive advantage
- agent technology
- data mining
- location aware
- learning curve
- information resources
- quality of service
- end users
- website