Customer Satisfaction Evaluation Method Based on Big Data.
Zhongwei GuYouxiang CuiHaibo TangXiao LiuPublished in: HCI (35) (2021)
Keyphrases
- evaluation method
- customer satisfaction
- big data
- service quality
- evaluation methods
- cloud computing
- unstructured data
- data analysis
- evaluation model
- customer service
- data management
- data processing
- vast amounts of data
- big data analytics
- business intelligence
- user satisfaction
- knowledge discovery
- social media
- customer retention
- data warehousing
- predictive modeling
- credit risk
- fuzzy comprehensive evaluation method
- fuzzy comprehensive evaluation
- information processing
- data driven decision making
- artificial intelligence
- data science
- analytic hierarchy process
- database systems
- massive datasets
- case study