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Interactions and Effects of CRM 2.0 in Public Administration: Issues of Interest to IT Professionals.
Daniel Perez González
Pedro Solana González
Published in:
Int. J. Hum. Cap. Inf. Technol. Prof. (2012)
Keyphrases
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public administration
e government
public sector
service provision
digital government
information systems
electronic government
government services
machine learning
information technology
relational databases
public services
conceptual schemas