Leveraging ERP systems for improving ERP effectiveness in emergency service organizations: an empirical study.
Mithu BhattacharyaThiagarajan RamakrishnanSamuel Fosso WambaPublished in: Bus. Process. Manag. J. (2023)
Keyphrases
- erp systems
- enterprise resource planning
- information systems
- maturity model
- management system
- competitive advantage
- service providers
- business processes
- business process
- web services
- customer relationship management
- decision making
- decision support
- case study
- design principles
- service quality
- information technology
- real world
- project managers
- artificial intelligence
- machine learning