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Towards Lean Automation: Fine-Grained sentiment analysis for customer value identification.
Yan Xiao
Congdong Li
Matthias Thürer
Yide Liu
Ting Qu
Published in:
Comput. Ind. Eng. (2022)
Keyphrases
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fine grained
sentiment analysis
opinion mining
coarse grained
sentiment classification
text classification
sentence level
access control
natural language processing
text mining
product features
online reviews
multi aspect
user generated
product reviews
email
expert systems
machine learning