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Consumers, channels and communication: Online and offline communication in service consumption.
Geke van Dijk
Shailey Minocha
Angus Laing
Published in:
Interact. Comput. (2007)
Keyphrases
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real time
communication systems
information sharing
communication channels
instant messaging
information dissemination
communication overhead
web services
communication networks
search engine
online learning
communication technologies