Assessing Organizational Users' Intentions and Behavior to AI Integrated CRM Systems: a Meta-UTAUT Approach.
Sheshadri ChatterjeeNripendra P. RanaSangeeta KhoranaPatrick MikalefAnuj SharmaPublished in: Inf. Syst. Frontiers (2023)
Keyphrases
- intelligent systems
- ai systems
- artificial intelligence
- expert systems
- knowledge based systems
- intelligent behavior
- mission critical
- multi agent systems
- end users
- collaborative filtering
- social media
- user interface
- mobile applications
- human users
- social context
- file sharing
- physical systems
- information technology
- information systems