The "As-a-Service"-Paradigm and Its Implications for the Software Industry - Insights from a Comparative Case Study in CRM Software Ecosystems.
Daniel HilkertChristian M. WolfAlexander BenlianThomas HessPublished in: ICSOB (2010)
Keyphrases
- software industry
- software development
- case study
- software developers
- software engineering
- software quality
- software piracy
- development process
- software projects
- software systems
- software components
- product development
- service providers
- management system
- software engineers
- information systems
- software development processes
- job satisfaction
- public sector
- web services
- software reuse
- service quality
- software process
- customer relationship management
- e learning
- data mining
- life cycle