Improving Patient Service Quality in Physical Therapy: A Perspective of Lean.
Yu-Hsiu HungMei-En ChenJia-Bao LiangPublished in: HCI (43) (2021)
Keyphrases
- service quality
- clinical trials
- customer satisfaction
- therapy planning
- service providers
- electronic commerce
- quality of service
- user satisfaction
- online shopping
- information systems
- information quality
- acute myocardial infarction
- medical devices
- spinal cord injury
- incident management
- competitive environment
- disease progression
- patient data
- medical data
- call center
- intensive care
- competitive advantage
- medical doctors
- database
- patient specific
- social networks
- intensive care unit
- clinical data
- decision support system
- response time
- data mining