Service profit chain and throughput orientation: a manager-employee-customer triad perspective in services.
Pankaj C. PatelGurjeet SahiMahesh C. GuptaJayanth JayaramPublished in: Int. J. Prod. Res. (2020)
Keyphrases
- customer service
- service requirements
- service providers
- service discovery
- web services
- service quality
- customer satisfaction
- service oriented
- service composition
- customer support
- mobile services
- marketing strategies
- service delivery
- service management
- service provision
- network services
- customer behavior
- service oriented architecture
- service level agreements
- service selection
- marketing campaigns
- service platform
- web service composition
- electronic commerce
- service level
- information services
- service requests
- service offerings
- service description
- service integration
- end users
- call center
- value added services
- grid services
- context aware services
- video on demand
- service times
- queue length
- service systems
- loosely coupled
- management system
- response time
- context aware
- mashup
- public services
- semantic web services
- computing environments
- customer requirements
- potential customers
- internet services
- access points
- cloud services
- grid environment
- online services
- steady state
- service provisioning
- message delivery
- resource utilization