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Analytical support for predicting cost in complex service delivery environments.

Alexander VogtE. R. MattfeldtGerhard SatzgerL. LüdersM. PiperOliver GehbWayne Jones
Published in: IBM J. Res. Dev. (2014)
Keyphrases
  • service delivery
  • service management
  • e government
  • service provision
  • real world
  • life cycle
  • databases
  • information systems
  • end users
  • mobile technologies
  • artificial intelligence
  • database systems
  • information technology