Rezension "Service for Good: Das Playbook für Dein Business - So geht Dienstleistung".
Matthias KnollPublished in: HMD Prax. Wirtsch. (2022)
Keyphrases
- telecommunications industry
- service delivery
- enterprise systems
- service management
- decision making
- business processes
- service provision
- business intelligence
- service providers
- business process
- mission critical
- web services
- business models
- customer service
- service discovery
- management system
- end users
- service quality
- data mining
- customer support
- service oriented
- electronic commerce
- real world
- business rules
- customer satisfaction
- service oriented architecture
- knowledge management
- information systems
- competitive advantage
- virtual organization
- business applications
- enterprise architecture
- life cycle
- cost efficient
- electronic business