Strategic customer behavior in an M/M/1 feedback queue.

Mark Fackrell Peter G. Taylor Jiesen Wang

Published in: Queueing Syst. Theory Appl. (2021)

Keyphrases

customer behavior
behavior patterns
customer service
historical data
transactional data
log files
customer data
steady state
queue length
knowledge management
relevance feedback
domain specific
customer base
data sets