After-sales services and aftermarket support: a systematic review, theory and future research directions.
Christopher M. DurugboPublished in: Int. J. Prod. Res. (2020)
Keyphrases
- systematic review
- customer support
- end users
- customer service
- theoretical framework
- service oriented
- workflow management
- data centric
- knowledge management
- service providers
- context aware
- empirical studies
- heterogeneous environments
- website
- computing environments
- information services
- decision support
- seamless integration
- database systems