The heterogeneity of services and the differential effects on business and territorial innovation.
Jose Garcia-QuevedoFrancisco Mas-VerduDomingo Ribeiro SorianoPublished in: Int. J. Technol. Manag. (2011)
Keyphrases
- service delivery
- service management
- business partners
- cost efficient
- technological innovation
- knowledge management
- business processes
- business applications
- information systems
- web services
- business organizations
- web technologies
- tourism industry
- business intelligence
- business environment
- context aware
- service oriented
- business models
- service providers
- technological innovations
- electronic commerce
- workflow management
- mission critical
- case study
- business opportunities
- internet enabled
- customer service
- trading partners
- ubiquitous computing
- enterprise systems
- decision making
- electronic business
- online marketing
- business analytics
- virtual enterprise
- business activities
- customer data
- virtual organization
- business rules
- service quality
- information services
- business process
- customer support
- data mining
- mobile services
- service composition
- rapid technological