Simulating Customer-to-Customer Interaction In a B2B Financial Service Business By Empirical Agent-Based Modeling.
Makoto MizunoKeiko ToyaKana OzawaYutaro NemotoShintaro TannoKohei AraiKeisuke OuraAkira IshiiTakaaki OhnishiPublished in: BICT (2015)
Keyphrases
- electronic commerce
- customer service
- banking industry
- customer satisfaction
- agent based modeling
- customer support
- call center
- service quality
- financial markets
- social behavior
- marketing campaigns
- decision making
- machine learning
- data mining
- simulated annealing
- business intelligence
- evolutionary algorithm
- social sciences