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Differences in Customers' Interactions with Expert/Novice Salesclerks in a Bespoke Tailoring Situation: A Case Study on the Utterances of Salesclerks.

Masashi SugimotoYoichi YamazakiFang ZhangSaki MiyaiKodai ObataMichiya YamamotoNoriko Nagata
Published in: HCI (35) (2019)
Keyphrases
  • statistically significant
  • case study
  • test bed
  • service providers
  • natural language
  • customer satisfaction
  • real time
  • machine learning
  • genetic algorithm
  • email