Competing in Time: Using Telecommunications for Competitive Advantage.
Catherine GriffithsPublished in: J. Inf. Technol. (1988)
Keyphrases
- competitive advantage
- business processes
- knowledge management
- business information
- service quality
- customer relationship management
- competitive environment
- strategic advantage
- market competition
- business analytics
- market share
- business strategy
- telecommunications industry
- expert systems
- business environment
- financial services