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Mobile technology in field customer service: Big improvements with small changes.
Matti Rossi
Virpi Kristiina Tuunainen
Marju Pesonen
Published in:
Bus. Process. Manag. J. (2007)
Keyphrases
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customer service
mobile technologies
mobile phone
mobile learning
inventory control
mobile devices
mobile applications
customer satisfaction
customer behavior
learning activities
governmental organizations
learning experience
language learning
m learning
call center