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Investigating usability pitfalls in Brazilian and Foreign governmental chatbots.
Mateus de Souza Monteiro
Gabriely Oliveira da Silva Batista
Luciana Cardoso de Castro Salgado
Published in:
J. Interact. Syst. (2023)
Keyphrases
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e government
user experience
usability evaluation
decision support
usability testing
information services
interface design
design patterns
user satisfaction
database systems
sign language
public sector
decision support system
emergency response
educational software
multiscale
usability problems
bayesian networks