The Role of E-Service Quality and Information Quality in Creating Perceived Value: Antecedents to Web Site Loyalty.
Ann M. PearsonSuresh TadisinaChris GriffinPublished in: Inf. Syst. Manag. (2012)
Keyphrases
- service quality
- information quality
- website
- user satisfaction
- customer satisfaction
- service providers
- technology acceptance
- electronic commerce
- information systems
- quality of service
- online shopping
- competitive advantage
- competitive environment
- internet shopping
- web pages
- call center
- technology adoption
- potential customers
- computer self efficacy