The Impact of Enterprise Digital Transformation on Customer Service Innovation Performance.

Minghan Su Qi Feng Jianming Zhou

Published in: WHICEB (1) (2024)

Keyphrases

customer service
customer satisfaction
core competence
business strategy
customer support
knowledge management
customer behavior
inventory control
case study
open innovation
enterprise architecture
digital technologies
governmental organizations
real time
information management
markov chain
information systems