Leveraging Customer Knowledge in Electronic Knowledge Repositories for Service Expertise.
Sujeong ChoiIl RyuPublished in: PACIS (2013)
Keyphrases
- knowledge repositories
- customer knowledge
- knowledge sharing
- semantic network
- service providers
- domain ontology
- service quality
- management system
- databases
- knowledge base
- electronic business
- data mining
- mobile services
- knowledge management
- expert systems
- artificial intelligence
- service composition
- service oriented
- subject matter
- service delivery
- high level