The longitudinal effects of the ISO 9000 certification process on business performance.

Milé Terziovski Damien Power Amrik S. Sohal

Published in: Eur. J. Oper. Res. (2003)

Keyphrases

information systems
real time
real world
data mining
process oriented
decision making
case study
database systems
learning environment
electronic commerce
third party
development process
business models