Online customer service quality of online shopping: evidence from Dangdang.com.
Zhengwei HuangYin LuoDong WangPublished in: Clust. Comput. (2019)
Keyphrases
- online shopping
- service quality
- customer satisfaction
- shopping behavior
- online retailers
- electronic commerce
- customer loyalty
- call center
- online shoppers
- consumer behavior
- service providers
- internet shopping
- customer requirements
- information quality
- online consumer
- competitive environment
- grocery shopping
- competitive advantage
- purchase intention
- quality of service
- information systems
- user satisfaction
- marketing strategies
- internet banking
- online banking
- technology acceptance
- customer preferences
- product design