IT-supported business process outsourcing (BPO): The good, the bad and the ugly.
Anne C. RouseBrian J. CorbittPublished in: PACIS (2004)
Keyphrases
- business process
- business processes
- process model
- ws bpel
- business process models
- workflow model
- process mining
- business rules
- virtual organization
- web services
- business process modeling
- service oriented architecture
- case study
- business process management
- workflow technology
- event logs
- competitive market
- user interface