Towards customer trouble tickets resolution automation in large cellular services: demo.
Ruirui LiXinxin HuangShuo SongJia WangWei WangPublished in: MobiCom (2016)
Keyphrases
- service providers
- customer service
- customer behavior
- web services
- service quality
- customer satisfaction
- context aware
- cellular automata
- service composition
- potential customers
- customer support
- service discovery
- mobile services
- ubiquitous computing
- low resolution
- high resolution
- mobile networks
- information services
- product information
- marketing strategies
- customer data
- multiresolution