Customer Service Automatic Answering System Based on Natural Language Processing.
Xia GongXiangyi KongZhujun ZhangLin TanZixiong ZhangBing ShaoPublished in: SSPS (2019)
Keyphrases
- customer service
- natural language processing
- information extraction
- customer behavior
- customer satisfaction
- machine learning
- inventory control
- natural language
- machine translation
- governmental organizations
- business strategy
- customer support
- named entity recognition
- text mining
- text summarization
- computational linguistics
- word sense disambiguation
- query answering
- wordnet
- co occurrence