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Designing and Implementing a Navicat Database System for a Call Center.
Thair M. Hamtini
Osama Rababah
Published in:
Int. J. Adv. Corp. Learn. (2011)
Keyphrases
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call center
database systems
service quality
asymptotically optimal
service level
arrival rate
database
data model
service systems
database management systems
heavy traffic
queueing model
cooperative
customer service
queue length
customer classes
agent technology
decision making
machine learning
real time