Waiting for service on the internet: Defining the phenomenon and identifying the situations.
Gerard RyanMireia ValverdePublished in: Internet Res. (2005)
Keyphrases
- information services
- single server queue
- single server
- service discovery
- web services
- internet services
- service oriented
- network services
- client server architecture
- internet technology
- service quality
- service providers
- management system
- value added services
- waiting times
- video on demand
- electronic business
- interactive tv
- search engine
- online services
- service composition
- real world
- multimedia services
- tcp ip
- information delivery
- customer service