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Indra: An integrated quantitative system for compliance management for IT service delivery.
Anuradha Bhamidipaty
Nanjangud C. Narendra
Shailabh Nagar
Virendra K. Varshneya
Mitesh Vasa
C. Deshwal
Published in:
IBM J. Res. Dev. (2009)
Keyphrases
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service delivery
e government
life cycle
service management
end to end
service provision
web services
change management
government agencies
public sector
online services
government services
databases
e learning
real world
end users