Machine learning for assessing quality of service in the hospitality sector based on customer reviews.
Vladimir Vargas-CalderónAndreina Moros OchoaGilmer Yovani Castro NietoJorge E. CamargoPublished in: J. Inf. Technol. Tour. (2021)
Keyphrases
- quality of service
- customer reviews
- machine learning
- customer satisfaction
- qos requirements
- service quality
- opinion mining
- response time
- resource management
- product features
- ad hoc networks
- qos routing
- ip networks
- resource utilization
- network resources
- admission control
- real time
- web services
- qos parameters
- qos aware
- sentiment analysis
- learning algorithm
- user generated content
- natural language processing
- information extraction
- congestion control
- data streams
- bandwidth allocation
- positive or negative
- multimedia services
- bandwidth utilization
- artificial intelligence
- product reviews
- service differentiation
- text classification
- resource reservation
- end users
- natural language
- reinforcement learning
- data mining