A Structured Comparison of the Service Offer and the Service Supply Chain of Manufacturers Competing in the Capital Goods and Durable Consumer Goods Industries.
Donatella CortiAlberto Portioli-StaudacherPublished in: APMS (2009)
Keyphrases
- supply chain
- supply chain management
- information goods
- electronic commerce
- manufacturing companies
- decision making
- lead time
- inventory management
- operating costs
- service quality
- pricing mechanism
- quantity discount
- web services
- bullwhip effect
- revenue sharing
- distribution centers
- pricing strategies
- supplier selection
- rfid technology
- customer service