Consumer Satisfaction Rating System Using Sentiment Analysis.
Kumar GauravPrabhat KumarPublished in: I3E (2017)
Keyphrases
- sentiment analysis
- product reviews
- online reviews
- consumer reviews
- rating prediction
- consumer trust
- opinion mining
- sentiment classification
- text classification
- user satisfaction
- product features
- sentence level
- multi aspect
- text mining
- natural language processing
- electronic commerce
- customer satisfaction
- purchase decision
- public opinion
- user ratings
- collective classification
- user generated
- service quality
- real world
- sentiment words
- user preferences
- labeled data
- probabilistic model