Developing a questionnaire for measuring mobile business service experience.
Maiju VuolleMari TiainenTitti KallioTeija VainioMinna KuljuHeli WigeliusPublished in: Mobile HCI (2008)
Keyphrases
- telecommunications industry
- service management
- service delivery
- mobile services
- mobile environments
- business models
- online services
- mobile technologies
- lifecycle management
- value added services
- user experience
- enterprise systems
- service provision
- mobile phone
- mobile devices
- information systems
- computing environments
- electronic business
- electronic commerce
- m learning
- business intelligence
- decision making
- wireless internet
- multimedia services
- mission critical
- customer satisfaction
- virtual organization
- business rules
- business processes
- business process
- service oriented
- mobile applications
- mobile networks
- service quality
- service composition
- internet services
- service discovery
- mobile learning
- mobile computing
- context aware services
- context aware
- management system
- web services
- data mining