An open platform centric approach for scalable government service delivery to the poor: The Aadhaar case.
Sandip MukhopadhyayHarry BouwmanMahadeo Prasad JaiswalPublished in: Gov. Inf. Q. (2019)
Keyphrases
- service delivery
- e government
- public services
- service management
- end to end
- government services
- government agencies
- life cycle
- public sector
- web services
- service provision
- change management
- online services
- e learning
- public organizations
- information sharing
- knowledge management
- information technology
- multimedia services