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User satisfaction and service quality of the IS department: closing the gaps.
Richard T. Watson
Leyland F. Pitt
Chris J. Cunningham
Deon Nel
Published in:
J. Inf. Technol. (1993)
Keyphrases
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user satisfaction
service quality
information systems
customer satisfaction
online shopping
competitive advantage
perceived usefulness
information quality
structural equation modeling
incident management
user perceptions
call center
competitive environment
job satisfaction