New Wine in Old Bottles: Chatbots in Government - Exploring the Transformative Impact of Chatbots in Public Service Delivery.
Colin van NoordtGianluca MisuracaPublished in: ePart (2019)
Keyphrases
- service delivery
- e government
- public services
- public administration
- public participation
- end to end
- government information
- government agencies
- government services
- life cycle
- service provision
- public sector
- service management
- change management
- public organizations
- web services
- online services
- private sector
- digital government
- learning experience
- e learning
- policy makers
- mobile technologies
- public policy