From System Evaluation to Service Redesign: A Case Study.

Patrizia Marti Antonio Rizzo Sebastiano Bagnara P. Lomagistro L. Tanzini

Published in: HCI (2) (1997)

Keyphrases

machine learning
evaluation method
web services
case study
management system
business process
information services
gold standard
evaluation model
comparative evaluation
real time
image sequences
distributed systems
service oriented
computing environments
customer service