Customers do not want frozen specifications.
Ivor T. A. SpenceB. N. CareyPublished in: Softw. Eng. J. (1991)
Keyphrases
- customer service
- high level
- customer satisfaction
- specification language
- delay insensitive
- formal specification
- information retrieval
- written in natural language
- operational semantics
- single server
- functional requirements
- control flow
- temporal logic
- service times
- service providers
- customer behavior
- cost efficient
- service systems
- concurrent systems
- end users
- software vendors
- neural network